- Testimonials
Voices from The Hamptons
Real stories from neighbors who trust Ken Massa for comfort, artistry, and peace of mind.
Ken doesn’t just install systems — he designs them. Every pipe, every line, every vent is
placed with thought, balance, and an artist’s eye. It’s not just working plumbing, it’s
craftsmanship.
Trusted Hands
Ken is the only person I trust to touch our heating system — he treats our home like his own.
Direct & Personal
When you call Ken, you actually get Ken. That alone sets him apart.
Worth Every Penny
Not the cheapest, but absolutely the best. Worth every penny for the peace of mind.
Craftsmanship, Not Contracting
Ken’s work is more like craftsmanship than contracting. There’s an artistry to it.
Care You Can Feel
Our water heater gave out in the middle of summer. Ken picked up the phone himself, came out the same day, and had us back up and running before dinner. You don’t get that kind of care with the big outfits.
Beyond Expectations
We renovated our bathroom and wanted it to feel like a spa. Ken not only installed everything
perfectly, but he also made suggestions that elevated the entire space. He doesn’t just fix
things — he makes them better.
Consistency Over Decades
I’ve lived on the East End for 40 years. Every tradesman has come and gone, but Ken has
been consistent, reliable, and masterful since the 90s. That says it all.
One Man, One Standard
Ken personally handled every detail — no assistants, no runaround. Just one craftsman who takes pride in doing the job right.
Dedication in the Storm
During a nor’easter, our boiler went down. I expected to leave a voicemail and pray, but Ken picked up right away. He was at our door within an hour, in the middle of the storm, tools in hand. By nightfall, our heat was restored. That kind of dedication is rare — it’s why we tell everyone we know: call Ken.
More Than a Plumber, Part of the Family
We’ve used Ken for over 20 years, across two homes. He installed our radiant heating
system, our central AC, and even handled an emergency flood at 2 a.m. What makes him
unique is not just his skill, but his artistry. He sees solutions others miss, and his work is built to last. To us, Ken isn’t just a plumber — he’s part of the family
Artistry in the Details
Most plumbers I’ve dealt with in the past were in a rush. Ken is different — he takes his time to explain, he listens, and he cares about the little details. He even showed me the copper work he did behind the wall — something no one would ever see — and it looked like a piece of art. That told me everything I needed to know about who he is as a craftsman.
A Problem-Solver at the Highest Level
When we bought our home in The Hamptons, we inherited an old, complicated heating
system. Other companies told us to rip it out and start over. Ken came in, studied the system, and not only made it work but made it efficient. He saved us thousands of dollars and months of disruption. He’s a problem-solver at the highest level.
Always the Same Standard of Care
Ken worked on our home in Remsenburg, and no matter the project — big or small — the
care and precision are always the same. He’s not just a plumber, he’s an artist in his trade.
Ready to Experience the Difference?
Join homeowners across The Hamptons who trust Ken Massa for craftsmanship, comfort, and care.