Questions, Answered with Care

Over 30 years of experience — here are the answers clients ask most often.

When I call, who will I speak with?

You’ll speak directly with Ken — no call centers, no middlemen. The same person who answers the phone is the one who completes the work, start to finish.

What makes Ken different from other plumbing and HVAC companies?

Ken is both a master plumber and an artist. Every system he installs is designed with precision, balance, and craftsmanship. Clients often say even the parts you’ll never see are beautiful.

Do you handle emergency calls?

Yes. Whether it’s a burst pipe in winter or a boiler that fails during a storm, Ken is known for showing up when it matters most. Many longtime clients say he’s saved their homes during emergencies

What areas do you serve?

Eastern Suffolk County & The Hamptons: Westhampton/Westhampton Beach, Quogue, East Quogue, Hampton Bays, Southampton, Water Mill, Bridgehampton, Sag Harbor, and East Hampton.

Are you licensed and insured?

Yes — Ken is a fully licensed Master Plumber, EPA certified, insured, and award-winning in his field.

What types of work do you specialize in?

Plumbing, heating, air conditioning, energy-saving high efficiency heating systems, tankless water heaters, bathroom design, and complete system overhauls.

Do you offer free estimates?

Yes. Every estimate is personal — Ken comes in, studies the home, and gives a clear, thoughtful plan. No rushed walkthroughs, no surprises later.

I have a high-end home — are you experienced with custom systems?

Absolutely. Many of Ken’s clients are in The Hamptons, where no two homes are the same. From historic houses to modern estates, Ken tailors every system to the home’s design and needs.

How long have you been in business?

Ken has been serving the East End for over 30 years. Plumbing runs in the family — his father was also a master plumber.

What if I want something beyond “standard” plumbing?

That’s where Ken shines. He’s not just solving problems — he’s creating solutions that elevate your space. Whether it’s a custom bathroom or an efficient heating upgrade, he brings an artisan’s touch.

Do you work with contractors and designers?

Yes. Ken often partners with architects, builders, and interior designers to create integrated systems that fit seamlessly into custom projects.

How quickly can you schedule service?

Because Ken works directly with clients, scheduling is efficient and personal. For urgent issues, he prioritizes same-day or next-day service whenever possible.

Do you guarantee your work?

Yes. Every project is backed by Ken’s personal guarantee. If something isn’t right, he makes it right. That commitment has kept clients coming back for decades.

Can you help improve my home’s energy efficiency?

Absolutely. From high-efficiency boilers to modern air conditioning systems, Ken recommends upgrades that lower utility costs while improving comfort

What forms of payment do you accept?

We accept credit cards, electronic payments, check, and cash.

Didn’t see your question here? Call or text Ken directly — he’ll be glad to answer personally.

Ready When You Are

Respect for your home. Care in every detail.

Ken doesn’t just “do the job.” He protects your floors, listens to your concerns, and leaves behind not just a solution, but craftsmanship that feels tailor made for your home.